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# Check in a visitor at reception

# Check in a visitor at reception

When a visitor arrives at your building, reception staff can look them up and check them in with a couple of clicks. The person they are visiting is notified automatically.

## Check in a pre-registered visitor

1. **Navigate** to **Visitors** from the top bar.
2. Switch the scope to **My Organisation** or **Whole Site** so you can see all expected visitors, not just your own.
3. Filter by today's date and the **Upcoming** and **Active** status to see who is expected.
4. Find the visitor in the list and click their name to open the visit details.
5. Confirm the visitor's identity by checking their **name**, **company**, and **check-in code**.
6. Click **Check In** button.
7. The status changes to **Checked In** and the check-in time is recorded. The person they are visiting receives a notification.

## Register a walk-in visitor

If someone arrives without a prior invitation, you can create a visit on the spot.

1. From the **Visitors** page, click **Invite Visitor** (or use the walk-in option if available).
2. Enter the visitor's **email address** or click on **details** drop down menu **t**o add **Name, Organisation and Job Title** .
3. Select **Today** button **NB** Toggle if you want to give them a multi-visit pass if pass is required for more than one day.
4. Click **Send Invitation** and the visitor will appear in the **Visitor** module with other registered visitors.
5. Check them in as part of the same step. The visitor receives a SmartPass email with their check-in code for when they leave.

> **Tip:** If a walk-in visitor matches an existing invitation (same email, expected today), they are checked into that visit rather than creating a duplicate.

## Check out a visitor

1. Open the **visitor's** detail page and click **Check Out**.
2. For a single-day visit, this completes the visit. For a multi-day pass, the visitor can check in again using the same SmartPass on a future date.

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