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# Managing IT contacts

# Managing IT contacts

**IT contacts** are the people in your organisation responsible for setting up and looking after
sign-on. They receive setup links and ongoing alerts — for example, a warning when an SSO
certificate is about to expire so it can be renewed before anyone is locked out.

Adding **at least one IT contact** is a required step before you finish setting up Single Sign-On.

> **You'll need administrator permissions** for your organisation to manage IT contacts.

---

## Good to know

* IT contacts are about **communication only**. Being listed as an IT contact does **not** grant any
  extra access or permissions inside Smart Core Connect.
* **All IT contacts are equal** — there are no different levels or roles among them.
* You can add **up to 20** IT contacts. We'd recommend at least two, so alerts never depend on a
  single person.

---

## Adding an IT contact

1. Open **Settings → Organisation → Authentication**.
2. In the **IT contacts** section, click **Add contact**.
3. Choose how to add them:
* **Organisation member** — search for and select an existing member of your organisation by
     name or email.
* **Enter manually** — type an email address (and optionally a name) for someone who isn't a
     member, such as an external IT provider.
4. Click to add. The contact appears in your list.

When a contact has been successfully registered to receive alerts, a green **Synced** badge appears
next to their name. This happens automatically — there's nothing more for you to do.

---

## Removing an IT contact

1. Find the contact in the **IT contacts** list.
2. Click the **delete** icon next to their name.
3. Confirm in the dialog that appears.

If the contact had already been registered to receive alerts, removing them here also flags them for
removal on the identity side — that final step is completed for you by the Smart Core Connect team,
so you don't need to do anything else.

---

## Frequently asked

**Do IT contacts need a Smart Core Connect account?**
No. You can add anyone by email — including an external IT partner — even if they don't use Smart
Core Connect themselves.

**Can I add someone as an IT contact so they can set up SSO?**
No — being an IT contact only means a person receives alerts; it doesn't let them configure anything.
If you want someone else to do the hands-on setup, invite them to Smart Core Connect with
administrator permissions instead, and they can run the setup themselves (see *Setting up Single
Sign-On (SSO)* (link)).

**What kind of alerts do they receive?**
Operational notices about your sign-on configuration — most importantly, reminders when an SSO
certificate is nearing expiry so it can be renewed in time.

---

## What's next?

With a verified domain (see [Verifying your domain](https://help.smartcore.io/en/article/verify-your-domain-1a578h9/)) and at least one IT contact in place,
you're ready to **set up Single Sign-On** — see [Setting up Single Sign-On (SSO)](https://help.smartcore.io/en/article/configure-single-sign-on-sso-1bwzc8r/).