Managing IT contacts

IT contacts are the people in your organisation responsible for setting up and looking after

sign-on. They receive setup links and ongoing alerts — for example, a warning when an SSO

certificate is about to expire so it can be renewed before anyone is locked out.

Adding at least one IT contact is a required step before you finish setting up Single Sign-On.

You'll need administrator permissions for your organisation to manage IT contacts.

Good to know

• IT contacts are about communication only. Being listed as an IT contact does not grant any

extra access or permissions inside Smart Core Connect.

• All IT contacts are equal — there are no different levels or roles among them.
• You can add up to 20 IT contacts. We'd recommend at least two, so alerts never depend on a

single person.

Adding an IT contact

1. Open Settings → Organisation → Authentication.
2. In the IT contacts section, click Add contact.
3. Choose how to add them:

• Organisation member — search for and select an existing member of your organisation by

name or email.

• Enter manually — type an email address (and optionally a name) for someone who isn't a

member, such as an external IT provider.

4. Click to add. The contact appears in your list.

When a contact has been successfully registered to receive alerts, a green Synced badge appears

next to their name. This happens automatically — there's nothing more for you to do.

Removing an IT contact

1. Find the contact in the IT contacts list.
2. Click the delete icon next to their name.
3. Confirm in the dialog that appears.

If the contact had already been registered to receive alerts, removing them here also flags them for

removal on the identity side — that final step is completed for you by the Smart Core Connect team,

so you don't need to do anything else.

Frequently asked

Do IT contacts need a Smart Core Connect account?

No. You can add anyone by email — including an external IT partner — even if they don't use Smart

Core Connect themselves.

Can I add someone as an IT contact so they can set up SSO?

No — being an IT contact only means a person receives alerts; it doesn't let them configure anything.

If you want someone else to do the hands-on setup, invite them to Smart Core Connect with

administrator permissions instead, and they can run the setup themselves (see *Setting up Single

Sign-On (SSO)* (link)).

What kind of alerts do they receive?

Operational notices about your sign-on configuration — most importantly, reminders when an SSO

certificate is nearing expiry so it can be renewed in time.

What's next?

With a verified domain (see Verifying your domain) and at least one IT contact in place,

you're ready to set up Single Sign-On — see Setting up Single Sign-On (SSO).

Updated on: 15/06/2026