Question 1

Invite and manage users

Accepted Answer

Invite and manage users

Add people to your organisation, give them the right roles and site access, and manage their accounts over time — all from the Users page. You can invite people one at a time, or invite many at once from a CSV file.

You'll need administrator permissions for your organisation to invite and manage users.

Invite a single user

Open Settings, then open the Users page from the left-hand menu under Organisation.
Click the + button in the card header. (If your organisation has no users yet, click Create User instead.)
Enter the user's email address.
Choose their organisation role(s). At least one is required — this sets what they can do across your organisation (see Roles below).
Optionally assign site roles. For each site you manage, you can tick the role(s) the person should have at that site. You can also leave this empty and assign sites later.
Decide whether to send an invitation. Send invitation is on by default — leave it on to email the person a link to set up their account. Turn it off to create the account now and invite them later.
Click Send Invitation (or Create User if you turned off the invitation).
A confirmation dialog appears. If you'd like to share the invitation link yourself — for example over chat — copy it here. (An invitation email has also been sent.)
Close the dialog. The new user appears in the table with

Question 2

Log in for the first time

Accepted Answer

Log in for the first time

Welcome to Smart Core Connect! This guide walks you through signing in for the first time. You will have received an invitation email from your organisation — that is your starting point.

Before you start

Check your inbox for an invitation email from Smart Core Connect. If you cannot find it, check your spam or junk folder.
You will need to create your sign-in credentials (such as a password) as part of the process.

Accept your invitation

Open the invitation email and click the link inside it.
You will be taken to your organisation's sign-in page. Create your credentials — depending on how your organisation has set things up, this may be a password, a passkey, or a connection to your company's existing sign-in system.
Once your credentials are set, you will be signed in and taken straight into Smart Core Connect.

Tip: If your organisation uses a company-wide sign-in system (like Microsoft or Google), you may be able to sign in with your existing work credentials instead of creating new ones.

Sign in on return visits

Open Smart Core Connect in your browser.
Click Sign In.
Complete the sign-in process using the credentials you set up previously.
You will land on your dashboard, ready to go. If you only have access to one site, you will go straight there. If you have access to more than one site, you will be asked to choose — see [Choose and switch your site](getting-started--cho

Question 3

View your visitor list

Accepted Answer

View your visitor list

Your visitor list shows all the visitors you have invited, along with their current status. You can quickly see who has arrived, who is still expected, and review past visits.

View your visitors

Navigate to Visitors from the menu or card.
Your list defaults to My Visitors -- these are the visits you created.
Each visit shows the visitor's name, company, expected date, and current status.

Filter and search

Use the date filter to narrow your list to a specific day or date range.
Use the status filter to show only visitors with a particular status, such as Confirmed, Checked In, or Completed.

View visit details

Click on any visitor in the list to open their full details.
The detail page shows:

Visitor name and company
Expected date
Check-in code
Check-in and check-out times (if applicable)
Parking details (if arranged)
Action buttons appropriate to the current status (for example, Cancel or Check Out)

Understanding visitor statuses

| Status | What it means | | ---- | | Awaiting Details | Your visitor has not yet completed their registration through SmartPass. | | Confirmed | Your visitor's details are complete and they are expected. | | Expected Today | Your visitor is confirmed and their visit is today. | | Checked In | Your visitor has arrived and checked in. | | Completed | The visit is finished. | | Cancelled | You or the visitor

Question 4

Inviting a Visitor

Accepted Answer

Invite a visitor

When you have a guest coming to your building, you can send them an invitation ahead of time. They will receive an email with a link to view their visit details, check-in code, and any parking you have arranged.

Before you start

You need to know your visitor's email address. If you also have their name and company, you can fill those in now -- otherwise your visitor can add them later through their SmartPass link.

Send an invitation

Navigate to Visitors from the card.
Click Invite Visitor.
Enter your visitor's email address and choose the expected date for their visit.
Optionally, expand the details section and fill in their first name, last name, and company. If you skip this, your visitor can complete it themselves.
If you would like to reserve a parking space, toggle Reserve parking and select an available bay. You can leave the vehicle registration blank -- your visitor can enter it later.
Click Send Invitation.
You will see a confirmation, and the visit will appear in your visitor list.

Tip: You can invite up to 50 visitors at once -- handy for events or large meetings. You can also let visitors book their own parking by enabling self-booking instead of reserving a specific bay.

What happens next

Your visitor receives an email with a SmartPass link. If you provided their full details, they can see their check-in code straight away. If you only entered an email, th

Question 5

Create and publish an announcement

Accepted Answer

Create and publish an announcement

Use announcements to communicate with everyone at your site or just the members of your organisation. You can draft a message, review it, and publish when you are ready.

Before you start

You need permission to create announcements. Site admins can post site-wide announcements; organisation members can post announcements for their own organisation at the site.

Create a draft

Navigate to the Announcements page from the main navigation.
Click the Create Announcement button.
Enter a title for your announcement.
Choose a category -- for example, Alert, Event, Food, or General.
Add a description explaining the details your audience needs to know.
Set the scope to control who sees the announcement. Choose Site-wide for everyone at the site, or your organisation name to limit it to your team.
Set the start and end dates and, optionally, a location. Toggle All Day on if the announcement covers an entire day.
Click Save as Draft to save without publishing. Nobody else will see the announcement yet.

Publish the announcement

Open the draft announcement from the list.
Review the details, then click Publish. The announcement is now visible to everyone in the selected scope.

Edit a published announcement

Open the published announcement and click Edit.
Update the fields you need to change

Question 6

Smart Pass for Visitors

Accepted Answer

SmartPass: pre-registration for visitors

When you invite a visitor, they receive an email with a SmartPass link. This is a personal web page where your visitor can see their visit details, check-in code, and parking information -- no account or login required.

What your visitor sees

What appears on SmartPass depends on how much detail you provided when you sent the invitation.

If you provided their name and company

Your visitor's SmartPass is ready straight away. They will see:

Their check-in code (a short code they use when they arrive)
The expected date of their visit
The name of the person they are visiting (you)
Their parking bay and any vehicle registration details, if parking was arranged

If you only provided an email

Your visitor will see a short registration form when they open their SmartPass link.

They enter their first name, last name, and company.
They click Activate SmartPass.
The page updates to show their check-in code and visit details. You receive a notification that they have completed registration.

Vehicle registration

If you reserved parking for your visitor, they will see a field to enter their vehicle registration number. This helps reception and security confirm parking when they arrive.

If you enabled self-booking instead, your visitor can browse available parking spaces on SmartPass and book one themselves -- or skip it if they are not driving. They can also cancel a pa

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