Raise a fault report

Noticed something wrong in the building -- a broken light, a leaking tap, a door that won't close? You can raise a ticket to let the facilities team know, and they will take it from there.

Before you start

• You need to be signed in and have a site selected.

Steps

1. Open the Fault Reporting page or use the card on your homepage page from the main navigation bar.

2. Tap the Report a Fault button in the top-right corner. If you have not raised any tickets before, you will also see this option in the empty state prompt.

3. Enter a short Title that describes the issue (for example, "3rd floor lights flickering").

4. Choose a Category from the dropdown that best matches the problem -- options include Electrical, Plumbing, HVAC, Cleaning, Security, IT / Network, or General.

5. Set the Priority if needed. It defaults to Normal, but you can change it to Low, High, or Urgent.

6. Add a Location to help the team find the problem (for example, "Floor 2, Room 201"). This is optional but very helpful.

7. Describe the issue in more detail in the Description field. The more information you give, the faster the team can act.

8. Tap the Submit Ticket button to send your report.

Your ticket is created with a status of Open and automatically routed to the right team. You do not need to pick a team yourself. You will land on the Tickets list where you can see your new ticket.

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Updated on: 15/05/2026