Track your tickets
Track your tickets
Once you have raised a ticket, you can follow its progress from start to finish. You will see when someone picks it up, when work starts, and when it is resolved.
Viewing your tickets
- Open the Tickets page from the main navigation bar.
- Check the scope filter at the top of the list. It defaults to Mine, which shows every ticket you have raised.
- Use the All Statuses and All Priorities dropdowns to narrow down your tickets by status (Open, In Progress, Awaiting Info, Done, or Closed) or priority.
- Tap any ticket row to open its detail page.
Reading the ticket detail
- Review the ticket header, which shows the ticket number, Title, current Status, and Priority.
- Check the information card for details including Category, Location, Team, Reporter, Assignee, and when it was Opened.
- Scroll down to the activity timeline to see every update in order -- when the ticket was picked up, when work started, status changes, and comments from the team.
Commenting and staying in the loop
- Add a comment at the bottom of the ticket if you have extra information to share (for example, "It's also flickering near the lift"). Your comments are always visible to the handling team.
- Tap the Watch or Unwatch button to control whether you receive notifications about this ticket. You are automatically watching tickets you raised, but you can unwatch if you no longer need updates.
Understanding ticket statuses
Status | What it means |
|---|---|
Open | Your ticket has been received and is waiting to be picked up |
In Progress | The team is actively working on it |
Awaiting Info | The team needs more information from you -- check for a comment asking a question |
Done | The issue has been resolved |
Closed | The ticket will not be actioned (for example, it was a duplicate) |
If your ticket moves to Awaiting Info, reply with a comment so the team can continue.
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Updated on: 15/05/2026
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