SmartPass: pre-registration for visitors

When you invite a visitor, they receive an email with a SmartPass link. This is a personal web page where your visitor can see their visit details, check-in code, and parking information -- no account or login required.

What your visitor sees

What appears on SmartPass depends on how much detail you provided when you sent the invitation.

If you provided their name and company

Your visitor's SmartPass is ready straight away. They will see:

• Their check-in code (a short code they use when they arrive)
• The expected date of their visit
• The name of the person they are visiting (you)
• Their parking bay and any vehicle registration details, if parking was arranged

If you only provided an email

Your visitor will see a short registration form when they open their SmartPass link.

1. They enter their first name, last name, and company.

2. They click Activate SmartPass.

3. The page updates to show their check-in code and visit details. You receive a notification that they have completed registration.

Vehicle registration

If you reserved parking for your visitor, they will see a field to enter their vehicle registration number. This helps reception and security confirm parking when they arrive.

If you enabled self-booking instead, your visitor can browse available parking spaces on SmartPass and book one themselves -- or skip it if they are not driving. They can also cancel a parking booking from SmartPass at any time.

Tip: Share this information with first-time visitors so they know to check their email for the SmartPass link before their visit day.

Updated on: 09/04/2026